Resume

MICHAEL BUNCH
510 W. Cholla St, Casa Grande, Arizona. 85122
Phone: (928) 607-8660
Email: Mbunch3@asu.edu
LinkedIn: linkedin.com/in/michael-bunch-0528671b8
Website: mikesitplace.com

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PROFESSIONAL SUMMARY

Experienced IT professional with a strong background in on-site technical support, corporate security, and incident response. Skilled in AWS cloud security and diverse IT areas. Dedicated to continuous learning and adaptable problem-solving, with a proven track record of exceeding expectations in fast-paced environments. Committed to providing exceptional user support and maintaining robust IT infrastructure.

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EXPERIENCE

Computer Support Specialist
Horizon Health and Wellness | May 15, 2023 – Present

• Provided prompt, on-site technical support to over 200 employees, resolving hardware and software issues to minimize downtime.
• Managed and maintained Active Directory, streamlining user account management and applying group policies for efficient network operations.
• Implemented and enforced Group Policy Objects (GPOs) to enhance system security and standardize configurations across the organization.
• Imaged new user equipment and deployed them to Users during NEO.
• Performed on-site troubleshooting and maintenance of workstations, printers, and network equipment.
• Contributed to disaster recovery planning and executed regular backup procedures.
• Introduced and implemented automation tools and documentation for routine IT tasks, improving efficiency and reducing errors.

Security Operations Center (SOC) Operator
Lucid Motors | August 16, 2021 – May 15, 2023

• Managed Security ACLs for 5000+ employees and contractors while designing and implementing policies for the department.
• Worked closely with upper management in a high-stress, fast-paced environment and directed all security and emergency radio traffic.
• Followed safety protocols during emergencies, directed security officers to appropriate locations, and contacted emergency services.
• Collaborated with vendors to ensure proper camera placement and assisted in FTZ standards implementation.
• Assisted in the creation of SOPs for the SOC and department.
• Conducted regular device audits and resolved network and software-related issues.
• Installed and repaired Security devices such as HID readers and cameras.

Security Officer
Securitas (at Lucid Motors) | December 2020 – August 2021

• Developed and implemented processes and procedures for the powertrain site, contributing to the overall efficiency of the facility.
• Collaborated with the System Security Supervisor to install a front door intercom, ensuring proper security protocols.
• Created a traffic log in Excel for the guard shack, enabling accurate tracking of trucks in and out of the facility.

Pest Control Supervisor
Green Mango Pest Control | March 2019 – March 2020

• Managed inventory and set up new employees' access to a ticketing and route management application.
• Trained new employees on procedures, safety protocols, and ADP clock-in application.
• Led a team of five technicians, managing their schedules and ensuring high-quality work.
• Trusted with a company vehicle and licensed to apply dangerous chemicals to residential properties.

Night Shift Supervisor
Quality Brands (Dunkin Donuts) | February 2018 – March 2019

• Managed a small team with little to no supervision, demonstrating leadership and independence.
• Ensured proper calibration of machines and equipment for team efficiency.
• Developed and managed team schedules and handled inventory and cash drop-offs.

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EDUCATION

Bachelor of Science in Information Technology
Arizona State University | Expected 2026

• Dean’s List 2023

Associate of Applied Science in Information Technology (Cyber Security Focus)
Scottsdale Community College | Graduated May 2023

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CERTIFICATIONS

• CompTIA Security+